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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q527-Q532):

NEW QUESTION # 527
A user reports that their documents are not printing and the printer status indicates "printing" without any output.
What is the most appropriate first step to resolve this issue?

A. Reinstall the printer drivers
B. Update the printer's firmware
C. Replace the printer's network cable
D. Cancel all documents in the print queue and restart the print spooler

Answer: D

Explanation:
Correct Answer. B. Cancel all documents in the print queue and restart the print spooler Clearing the print queue and restarting the print spooler service can resolve issues where documents are stuck and not printing, often clearing any errors or conflicts in the process.
Option A is incorrect. Reinstalling the printer drivers is more disruptive and not necessary unless driver corruption is suspected after other troubleshooting steps fail.
Option C is incorrect. A network cable issue would more likely prevent the printer from being available at all, rather than just stopping document printing.
Option D is incorrect. Firmware updates are important for long-term maintenance but would not typically resolve immediate issues with print jobs stuck in the queue.

NEW QUESTION # 528
A user is troubleshooting a persistent issue with their email application on macOS and wants to view related error messages that occurred during its use.
Which method should the IT support technician recommend for locating these specific logs in the Console app?

A. Open the "Email Errors" section under the "Library" logs
B. Use the search function in Console to filter for the email application's name
C. Review the "User Reports" for manually submitted logs
D. Navigate to the "Network Activity" to view connectivity logs

Answer: B

Explanation:
Correct Answer. B. Use the search function in Console to filter for the email application's name.
Using the search function in the Console app allows the user to efficiently filter logs for specific terms, such as the name of the email application. This method quickly isolates relevant error messages or warnings associated with the app, aiding in diagnosing the issue.
Option A is incorrect because there is no dedicated "Email Errors" section under "Library" logs in the Console app.
Option C is incorrect because "Network Activity" focuses on network-related events and not on specific application errors.
Option D is incorrect because "User Reports" typically involves logs that are manually generated for specific incidents and may not contain automatic log entries for application errors.

NEW QUESTION # 529
A user reports that their Webex Desk Pro screen intermittently freezes during use. What is the most appropriate first action to troubleshoot this problem?

A. Monitor the device's CPU and memory usage during calls
B. Replace the Webex Desk Pro screen with a newer model
C. Adjust the room lighting where the Webex Desk Pro is located
D. Increase the screen resolution and refresh rate settings

Answer: A

Explanation:
Correct Answer. B. Monitor the device's CPU and memory usage during calls Intermittent freezing can be caused by system resource limitations. Monitoring CPU and memory usage can help determine if the device is being overloaded, which is a common cause of performance issues.
Option A is incorrect. Increasing resolution and refresh rate could potentially worsen performance issues if the device is already under strain.
Option C is incorrect. Replacing the unit is premature without first diagnosing the cause of the freezing.
Option D is incorrect. Room lighting affects visibility but not the performance of teleconferencing hardware.

NEW QUESTION # 530
A technician has updated the company's antivirus software to mitigate recent security vulnerabilities, but the system still shows signs of potential compromise.
What should the technician do next?

A. Reassess the situation to determine if additional security measures are needed alongside the update
B. Assume that the antivirus update was not effective and remove it
C. Restart all systems to see if that resolves the issue
D. Inform management that the issue cannot be resolved

Answer: A

Explanation:
Correct Answer. C. Reassess the situation to determine if additional security measures are needed alongside the update When an update does not fully resolve a security concern, it is important to reassess the system for other potential vulnerabilities or gaps in the security setup that were not addressed by the initial update. This may involve additional security measures or patches.
Option A is incorrect as removing the update may leave the system more vulnerable to the threats it was supposed to mitigate.
Option B is incorrect because simply restarting the systems is unlikely to resolve underlying security issues.
Option D is incorrect because declaring the issue as irresolvable without exhaustive reassessment and attempts at mitigation overlooks potential solutions and compromises security further.

NEW QUESTION # 531
An enterprise requires a secure environment to manage and store its application configurations and secrets.
Which AWS service is best suited for this need?

A. Amazon EBS
B. AWS Secrets Manager
C. AWS Security Hub
D. AWS Config

Answer: B

Explanation:
Correct Answer. C. AWS Secrets Manager AWS Secrets Manager helps you protect access to your applications, services, and IT resources without the upfront investment and on-going maintenance costs of operating your own infrastructure.
Option A is incorrect because AWS Config is more focused on assessing, auditing, and evaluating the configurations of your AWS resources.
Option B is incorrect as AWS Security Hub gives you a comprehensive view of your high-priority security alerts and compliance status across AWS accounts but does not manage secrets.
Option D is incorrect as Amazon EBS (Elastic Block Store) provides block storage volumes for persistent data storage when using EC2 instances, not for managing secrets.

NEW QUESTION # 532
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